New Hope Drug & Alcohol Treatment Program, Inc. (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, SMS communications, and any related programs.
Information We Collect
We may collect personal information such as your name, contact details (phone number, email address), medical history, demographic information, and payment details. We collect this information in various ways, including when you visit our website, contact us for services, or participate in our programs.
How We Use Your Information
We use your personal information to provide treatment services, communicate with you about your care, process payments, and improve our services. We may also use your contact information to send relevant updates, appointment reminders, or other important communications related to your treatment.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties solely for the purpose of providing services or improving your treatment experience, such as:
- Service providers who assist with our operations (e.g., payment processors, and medical providers).
- Legal authorities if required by law or in response to legal obligations.
Transparency about Data Sharing:
- SMS opt-in or phone numbers for the purpose of SMS are not shared with any third party or affiliate company for marketing purposes.
Data Retention and User Rights
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You have the right to:
- Access your personal information.
- Request corrections to your personal information.
- Request deletion of your personal information, subject to legal restrictions.
To exercise any of these rights, please contact us.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Terms of Service for SMS Communications
By opting into SMS communications, you agree to receive text messages from New Hope Drug & Alcohol Treatment Program, Inc. regarding updates related to your treatment, appointments, and other relevant information. The details of these communications are as follows:
- Consent for SMS Communication: Information collected as part of the SMS opt-in process will not be shared with third parties for marketing purposes. Your consent allows us to send SMS communications regarding your treatment or care.
- Types of SMS Communications:
- Patients: Messages may include updates on treatment progress, appointment reminders, emergency contact updates, or other relevant health-related information.
- Job Applicants: Applicants may receive information regarding application status, onboarding, job offers, or employment-related updates.
- Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us at:
New Hope Drug & Alcohol Treatment Program, Inc.
323-750-2850
1841 W Imperial Highway
Los Angeles, California 90047
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the most recent update will be indicated at the top of this page.